Policy Overview
We aim for 100% customer satisfaction. This policy outlines when you are eligible for a refund due to hardware failures, payment errors, or machine malfunctions.
Full Refund (100%)
- • Machine jams or hardware failure
- • Empty ink cartridges (blank pages)
- • Duplicate charges for same job
- • Power outage during printing
No Refund
- • Uploaded the wrong document
- • Selected wrong color/copy settings
- • Document not collected (30 min timeout)
- • Low quality source file
How to Request a Refund
1
Report
Contact us immediately
2
Review
We check logs in 24h
3
Process
Refund in 5-7 days
Refund Timeline
Refunds are processed back to the original payment method (UPI, Card, or Wallet). Typically, you will see the credit within 5-7 business days depending on your bank.
Payments secured by Cashfree
Support →Note: PrintEZ is currently operating as a prototype service and is not yet a registered business entity. These policies ensure transparency and trust for our early adopters.